Associate Solution Engineer (Remote)

<div>What you will do: </div><ul><li>Assist Solution Engineers in the end-to-end implementation of Astrata solutions from initial planning to post-deployment support for new and existing customers.</li><li>Capture customer-specific details during meetings to ensure requirements are understood and recorded.</li><li>Map customer requirements to our system specifications and assist in developing the implementation plan.</li><li>Support the script creation process for deploying customer environments, processing data, and summarizing results.</li><li>Conduct thorough testing to ensure successful implementations and share results.</li><li>Find creative solutions to difficult problems and operate within a flexible, fast-paced environment.</li><li>Communicate progress, updates, and potential roadblocks to teammates, ensuring alignment and transparency.</li><li>Provide post implementation system support ensuring Astrata meets our SLA’s.</li><li>Continuously assess project outcomes and identify opportunities for process improvement.</li><li>Promote and participate in professional self-development to stay up to date with innovative technologies and development approaches within the industry</li></ul><div>What we are looking for:  </div><ul><li>A team player with motivation to learn our processes and industry</li><li>Excellent organization and communication skills</li><li>Problem-solving aptitude, with the ability to anticipate challenges</li><li>Basic understanding of relational databases</li><li>A strong drive for learning and understanding</li><li>Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or other relevant field, or someone who has acquired core skills via practical experience</li><li>The ideal candidate would have 1-2 years of experience in customer-facing, professional services type roles</li></ul><div>Why you’ll love working here: </div><ul><li>Competitive compensation package including paid time off, parental leave, comprehensive health insurance benefits, retirement benefits, and employee stock options</li><li>Opportunity to transform healthcare working with a team of experienced and dedicated professionals</li><li>High employee satisfaction with 90% employee retention</li><li>Culture of transparency and collaboration</li></ul>