*Bilingual Customer Service Representative – Insurance (100% Remote)

April 28, 2026 Auto Import

Bilingual Customer Service Representative in Insurance (100% Remote) Temporary 6-month assignment in customer service within the insurance sector, focused on handling inquiries, supporting brokers, and managing individual and group insurance files. Structured environment, digital tools, and a key role in maintaining a high level of service in a fast-paced context. What is in it for you: • Salary between 48K-58K, based on experience. • 6-month contract position with possibility of extension. • In-office presence during training, with the possibility of virtual training. • Fixed rotating schedule between 8 am and 5 pm, 7 hours per day. • Enjoy the flexibility of remote work. • 4% vacation pay. Responsibilities: • Respond to client inquiries regarding individual and group insurance products. • Follow up on requests via phone and email with accuracy and efficiency. • Support brokers and partners with contract setup and management. • Assist users in navigating digital platforms. • Process administrative requests related to client files, including updates to personal information. • Provide information on claims and benefit status. • Perform required validations and ensure data accuracy. • Collaborate with the team to maintain a high level of customer service. What you will need to succeed: • College diploma (DEC) in a relevant field or equivalent combination of education. • 2 to 3 years of experience in customer service. • Experience in life insurance or a license in insurance, an asset. • French and English (spoken and written) to communicate with clients and partners and manage requests in both languages. • Strong communication and customer relationship skills. • Ability to manage multiple requests simultaneously with accuracy and speed. • Strong organizational skills, teamwork, and professionalism. • Proficiency in Microsoft Office Suite. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

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