Call Center Agent - IL - Part-Time - Monday, Tuesday, Thursday 3:00 pm-8:00 pm, Friday 9:00 am-4:30 pm, rotating Saturday 9:00 am-1:00 pm

Versiti Blood Center of Illinois is a leading organization in transfusion medicine and diagnostics. They are seeking a Call Center Agent in Aurora, IL, to provide excellent customer service by encouraging blood donors to schedule appointments and documenting information accurately. Responsibilities Make outbound calls encouraging current blood donors to schedule appointments Use computer systems to document information Provide friendly, professional service on every call Follow clear processes and training to support blood donor needs Work with a supervisor who’s invested in your success Adheres to work schedule Meets productivity, quality, and service level goals Provides compelling messaging to donors to influence blood donation Provides blood donation information and convert donor into appropriate donation type based on donor eligibility Answers donor questions, requests and concerns via phone and text Recruits new donors by asking existing donors for family/friend referral (pledge) Educates and motivates donors to schedule their next donation appointment Attends training and implements techniques/tactics taught into workflow Maintains accurate donor information in profile Ensures donor requests are carried out (opt out of calling list, don’t contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion Participates on team projects, as assigned Demonstrates Versiti’s core values daily Executes service recovery techniques in order to address donor concerns/complaints Provides excellent customer service by always doing what is right for the donor Advocates Versiti’s mission in the community Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Skills High School Diploma required 1-3 years customer service experience, preferably in a contact center environment required Excellent verbal and written communication skills required Ability to demonstrate sales techniques and overcome objections required Good attention to detail and accurate data entry skills required Results-oriented / collaborates with management to meet individual goals required Ability to multi-task and proactively communicate progress/obstacles required Ability to perform in a team-oriented environment required Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) – helpful in order to advance to an Agent II role required Personal Computer (desk top, lap top, tablet) required Microsoft Office products required Must learn contact center-specific programs (HemaTerra) required Call Center experience is helpful but not required Benefits $16.39/hr + shift differentials where applicable Predictable and consistent schedules Paid training — we teach you everything you need to know Supportive supervisors and a team‑oriented culture Benefits package (medical, dental, vision, PTO, 401K.) Medical, Dental, and Vision Plans Paid Time Off (PTO) and Holidays Short- and Long-term disability Life insurance 7% match dollar for dollar 401(k) Voluntary programs Discount programs Company Overview Based in Aurora, Versiti Blood Center of Illinois serve 63 hospitals in a 12-county area in Chicagoland and Northwest Indiana, and collects more than 155,000 units of blood annually. It was founded in 1943, and is headquartered in Aurora, IL, US, with a workforce of 201-500 employees. Its website is http//www.versiti.org/illinois. Apply To This Job