Call Center - Member Contact Center Team Lead - Full Time - Remote (AK,AZ,NV,TX,WA,WY)

April 27, 2026 Auto Import

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!Sign-on bonus available for eligible external applicants! Contact us today to learn more! <div style="box-sizing: border-box; white-space: normal; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; background-color: #ffffff;"> <div style="box-sizing: border-box; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <p style="box-sizing: border-box; margin: 2px 0px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: normal; vertical-align: baseline; font-kerning: none; color: #000000; text-align: justify;">Reporting to the Member Contact Center Manager, the Member Contact Center Team Lead assists with managing the <span style="box-sizing: border-box; margin: 0px; padding: 0px; user-select: text; background-position: left bottom; background-repeat: repeat-x; border-bottom: 1px solid rgba(0, 0, 0, 0); color: #000000; text-align: justify; white-space: normal; background-color: #ffffff;">day-to-day operation of the Contact Center staff. This role also includes assisting in Contact Center staff development to ensure the delivery of quality service supportive of our organizational strategy, attainment of <span style="box-sizing: border-box; margin: 0px; padding: 0px; user-select: text; background-position: left bottom; background-repeat: repeat-x; border-bottom: 1px solid rgba(0, 0, 0, 0); color: #000000; text-align: justify; white-space: normal; background-color: #ffffff;">goals as well as the adherence to credit union policies and procedures. The Contact Center Team Lead is also charged with upholding a Member Centric environment focusing on enhancing the member experience and would serve as acting manager in the absence of the Contact Center manager. </div> </div> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;"> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;">Responsibilities: <ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; list-style-type: disc; padding-left: 40px; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;"> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assist with monitoring the day-to-day operations of the Contact Center to help ensure that sales and service level agreements are met. Assists with for scheduling, reporting, resolving escalated issues, staff development, schedule adherence, and projects as assigned. Assists Manager with the development and revision of Contact Center directives/procedures, ensures proper staff communication and adherence to policies and procedures. Monitors calls for quality and training purposes.</li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assists Contact Center Manager with developing, mentoring, motivating, coaching and <span style="box-sizing: border-box; margin: 0px; padding: 0px; user-select: text; background-position: left bottom; background-repeat: repeat-x; border-bottom: 1px solid rgba(0, 0, 0, 0); color: #000000; text-align: left; white-space: normal; background-color: #ffffff;">monitor performance to enhance service and performance results. Assists with the development of annual performance goals, input and recommendations for training plans, performance evaluations and appropriate personnel actions for each direct report.</li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Other: Develops effective working relationships with internal partners. Ensures that operating procedures are followed to minimize security risk, protect corporate assets, and attain a satisfactory rating on internal audits. Adheres to all risk management guidelines and complete all required compliance training within time frame provided. </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Performs necessary adjustments/corrections on member’s accounts. Including written follow up via email or letters. </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;"> Acting Manager in absence of Manager for Contact Center </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assists staff with routine duties as time allows and provides coverage when there are staff shortages this includes working Saturdays </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Supports and participates in continuous improvement activities. </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Represents the Credit Union in a positive and professional manner. </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 12pt; text-align: left; white-space: normal; background-color: #ffffff; line-height: 17.2667px; font-family: arial, helvetica, sans-serif;">Other related duties as assigned. </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 12pt; text-align: left; white-space: normal; background-color: #ffffff; line-height: 17.2667px; font-family: arial, helvetica, sans-serif;">Maintains member and other sensitive information with confidentiality. </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 12pt; text-align: left; white-space: normal; background-color: #ffffff; line-height: 17.2667px; font-family: arial, helvetica, sans-serif;">Treats all co-workers and members with respect. </li> </ul> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;">Qualifications: <ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; list-style-type: disc; padding-left: 40px; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;"> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">3 to 5 years of demonstrated progressive credit union or related banking experience is required (with at least 2 years in a Sr. level role) </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Previous customer service experience. Aptitude for problem solving. </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="box-sizing: content-box; animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background-blend-mode: normal; border-collapse: collapse; border-radius: 0px; box-decoration-break: slice; box-shadow: none; break-after: auto; break-before: auto; break-inside: auto; caption-side: top; caret-color: #000000; clear: none; clip: auto; color: #000000; columns: auto; column-fill: balance; column-rule-width: 0px; column-rule-color: #000000; column-span: none; content: normal; counter-increment: none; counter-reset: none; cursor: text; direction: ltr; display: inline; empty-cells: show; filter: none; flex: 0 1 auto; flex-flow: row; float: none; font-family: arial, helvetica, sans-serif; font-feature-settings: normal; font-kerning: none; font-size: 12pt; font-size-adjust: none; font-synthesis: weight style small-caps; grid-area: auto; grid-template: none; height: auto; hyphens: manual; image-rendering: auto; isolation: auto; line-break: auto; line-height: 17.2667px; margin: 0px; mask-image: none; mask-size: auto; mask-repeat: repeat; mask-origin: border-box; mask-clip: border-box; mask-composite: add; mask-mode: match-source; mask-type: luminance; max-height: none; max-width: none; min-height: 0px; min-width: 0px; mix-blend-mode: normal; object-fit: fill; object-position: center center; opacity: 1; order: 0; outline: rgb(0, 0, 0) none 0px; outline-offset: 0px; overflow-wrap: break-word; overflow: visible; padding: 0px; perspective: none; perspective-origin: left top; pointer-events: auto; resize: none; scroll-behavior: auto; tab-size: 8; table-layout: auto; text-align: left; text-align-last: auto; text-combine-upright: none; text-decoration-color: #000000; text-orientation: mixed; text-overflow: clip; text-shadow: none; text-underline-position: auto; white-space: normal; transform: none; transform-origin: left top; transform-style: flat; transition: all; unicode-bidi: normal; user-select: text; vertical-align: baseline; visibility: visible; width: auto; word-break: normal; writing-mode: horizontal-tb; z-index: auto; border: 0px none #000000;">Comprehensive knowledge of products and services. Ability to deal with a constant influx of telephone calls and interruptions</li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Thorough knowledge of applicable law, regulations, compliance practices and Credit Union procedures. </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong proficiency with computers and computer software applications with advanced proficiency in Microsoft Office (including spreadsheets, word processing and presentation software </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Must be able to communicate effectively with members, <span style="box-sizing: border-box; margin: 0px; padding: 0px; user-select: text; background-position: left bottom; background-repeat: repeat-x; border-bottom: 1px solid rgba(0, 0, 0, 0); color: #000000; text-align: left; white-space: normal; background-color: #ffffff;">management and co-workers. Ability to interface with people in a positive manner.</li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Proficient in MS Word, Excel and ability to create reports. </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Able to handle difficult/irate escalated calls. </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to analyze and solve problems relative to member service needs </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Team oriented and the ability to work collaboratively </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Must be able to coordinate, manage and guide multiple priorities and projects simultaneously and effectively through to completion. </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and outside of the organization </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; user-select: text; color: #000000; text-align: left; white-space: normal; background-color: #ffffff; font-size: 12pt; line-height: 17.2667px; font-family: arial, helvetica, sans-serif;">Strong interpersonal and consulting skills<span style="box-sizing: border-box; margin: 0px; padding: 0px; user-select: text; background-position: left bottom; background-repeat: repeat-x; border-bottom: 1px solid rgba(0, 0, 0, 0); color: #000000; text-align: left; white-space: normal; background-color: #ffffff;">.</li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; user-select: text; color: #000000; text-align: left; white-space: normal; background-color: #ffffff; font-size: 12pt; line-height: 17.2667px; font-family: arial, helvetica, sans-serif;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; user-select: text; background-position: left bottom; background-repeat: repeat-x; border-bottom: 1px solid rgba(0, 0, 0, 0); color: #000000; text-align: left; white-space: normal; background-color: #ffffff;">Excellent written and verbal communication skills </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; user-select: text; color: #000000; text-align: left; white-space: normal; background-color: #ffffff; font-size: 12pt; line-height: 17.2667px; font-family: arial, helvetica, sans-serif;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; user-select: text; background-position: left bottom; background-repeat: repeat-x; border-bottom: 1px solid rgba(0, 0, 0, 0); color: #000000; text-align: left; white-space: normal; background-color: #ffffff;"><span style="box-sizing: content-box; animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background-blend-mode: normal; border-collapse: collapse; border-radius: 0px; box-decoration-break: slice; box-shadow: none; break-after: auto; break-before: auto; break-inside: auto; caption-side: top; caret-color: #000000; clear: none; clip: auto; color: #000000; columns: auto; column-fill: balance; column-rule-width: 0px; column-rule-color: #000000; column-span: none; content: normal; counter-increment: none; counter-reset: none; cursor: text; direction: ltr; display: inline; empty-cells: show; filter: none; flex: 0 1 auto; flex-flow: row; float: none; font-feature-settings: normal; font-kerning: none; font-size-adjust: none; font-synthesis: weight style small-caps; grid-area: auto; grid-template: none; height: auto; hyphens: manual; image-rendering: auto; isolation: auto; line-break: auto; line-height: 17.2667px; margin: 0px; mask-image: none; mask-size: auto; mask-repeat: repeat; mask-origin: border-box; mask-clip: border-box; mask-composite: add; mask-mode: match-source; mask-type: luminance; max-height: none; max-width: none; min-height: 0px; min-width: 0px; mix-blend-mode: normal; object-fit: fill; object-position: center center; opacity: 1; order: 0; outline: rgb(0, 0, 0) none 0px; outline-offset: 0px; overflow-wrap: break-word; overflow: visible; padding: 0px; perspective: none; perspective-origin: left top; pointer-events: auto; resize: none; scroll-behavior: auto; tab-size: 8; table-layout: auto; text-align: left; text-align-last: auto; text-combine-upright: none; text-decoration-color: #000000; text-orientation: mixed; text-overflow: clip; text-shadow: none; text-underline-position: auto; white-space: normal; transform: none; transform-origin: left top; transform-style: flat; transition: all; unicode-bidi: normal; user-select: text; vertical-align: baseline; visibility: visible; width: auto; word-break: normal; writing-mode: horizontal-tb; z-index: auto; border: 0px none #000000;">Ability to compose and provide reports either through Excel or Prism</li> </ul> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;">Preferred Qualifications: <ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; list-style-type: disc; padding-left: 40px; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;"> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Three to 5 years Call Center operations experience in a supervisory position. </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience with system conversions and/or implementations </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">2 years' experience in a Supervisory role. </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Understanding of member centric environments </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; user-select: text; color: #000000; text-align: left; white-space: normal; background-color: #ffffff; font-size: 12pt; line-height: 17.2667px; font-family: arial, helvetica, sans-serif;">Knowledge of work force management administration to coordinate work schedules for staff </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; user-select: text; color: #000000; text-align: left; white-space: normal; background-color: #ffffff; font-size: 12pt; line-height: 17.2667px; font-family: arial, helvetica, sans-serif;">Manage real-time and historical call volumes and reporting to ensure scheduling process to minimize service level impacts and overtime. </li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; user-select: text; color: #000000; text-align: left; white-space: normal; background-color: #ffffff; font-size: 12pt; line-height: 17.2667px; font-family: arial, helvetica, sans-serif;">4-year degree in business or related field. </li> </ul> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;">Education: Education equivalence to a 2-year college degree or completion of a specialized course of study at a business or trade school. <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;">Website: nuvisionfederal.com/careers Pay scale by applicable geographic work location: <ul style="box-sizing: border-box; margin-top: 0in; margin-bottom: 0in; list-style-type: disc; padding-left: 40px; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;"> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 15.6933px; font-size: 11pt; font-family: Calibri, sans-serif;">Alaska: Min $30.11 - Mid $37.64 - Max $45.17</li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 15.6933px; font-size: 11pt; font-family: Calibri, sans-serif;">Arizona: Min $26.55 - Mid $33.18 - Max $39.82</li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 15.6933px; font-size: 11pt; font-family: Calibri, sans-serif;">Nevada: Min $27.16 - Mid $33.95 - Max $40.74</li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 15.6933px; font-size: 11pt; font-family: Calibri, sans-serif;">Texas: Min $26.05 - Mid $32.57 - Max $39.08</li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 15.6933px; font-size: 11pt; font-family: Calibri, sans-serif;">Washington: Min $30.85 - Mid $38.56- Max $46.27</li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 15.6933px; font-size: 11pt; font-family: Calibri, sans-serif;">Wyoming: Min $26.67 - Mid 33.34 - Max $40.01</li> </ul> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;">The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;"> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;">Benefits: <ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; list-style-type: disc; padding-left: 40px; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;"> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Medical</li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Dental</li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Vision</li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Life Insurance</li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Flexible Spending Account</li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">401(k) Matching</li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Paid Time Off</li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Training Provided</li> <li style="box-sizing: border-box; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Tuition Reimbursement </li> </ul> California Employee Privacy Notice: <a rel="noopener" href="https://nuvisionfederal.com/disclosures/ccpa/" target="_blank">https://nuvisionfederal.com/disclosures/ccpa/</a>Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship now or in the future. Nuvision Credit Union is proud to be an Equal Opportunity Employer. At Nuvision Credit Union, we provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Nuvision Credit Union is committed to providing equal employment opportunities to all individuals, including those with disabilities. If you require a reasonable accommodation to complete the application or interview process, please contact our recruiting team at <a rel="noopener" href="mailto:Recruiting@nuvisioncu.org" target="_blank">Recruiting@nuvisioncu.org</a>. We will work with you to meet your needs in accordance with applicable laws.

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