Collections and Customer Care Specialist

Hibu is a company focused on improving communities across the country, and they are seeking a Collections and Customer Care Specialist. In this role, you will assist business clients with account billing, resolve invoicing questions, and maintain precise records while providing excellent customer service. Responsibilities Answer inbound requests and make outbound calls via a dialer to existing business clients regarding their digital marketing accounts Review billing statements with both internal and external clients to resolve discrepancies and clarify invoice details Maintain extreme precision Carefully review accounts, input data flawlessly in excel, and double-check payment entries to ensure 100% accuracy Process standard payments, update credit cards on file, and set up routine payment arrangements Maintain accurate, professional notes in our customer database Compose professional email communications to internal teams and external clients, ensuring clarity, tone, and attention to detail Skills High School Degree or Equivalent 1-2 Years of customer service experience (Retail cashiers, restaurant servers, hotel front desk staff, and call center agents are highly encouraged to apply!) Basic computer literacy, including MS Word and Excel and the ability to type while talking and navigate multiple browser tabs Keen Attention to Detail Professional Written and Verbal Communication Mindset A calm, patient, and professional approach to helping customers solve problems Reliability Excellent attendance, punctuality, and a desire for a consistent Monday–Friday routine Benefits Hybrid Flexibility Save gas, toll money, and commuting time! Work 3 days from the comfort of your home and collaborate on-site just 2 days a week Beat the Traffic Our 1000 AM start time lets you completely skip the stressful morning rush hour, gives you your mornings back, and ensures you never work a weekend or late-night holiday shift. Fully Paid Training We provide structured classroom and one-on-one training. We will teach you our systems, scripts, and workflows step-by-step—no previous financial or collection experience required. Career Longevity Build your future with an established, stable organization that offers clear pathways for company‑wide advancement, continuous professional development, and meaningful opportunities to grow your career across multiple teams and functions. Competitive compensation, ongoing training, incentives, and generous benefits package. Company Overview Hibu Inc. provides digital marketing solutions to local businesses. It was founded in 2012, and is headquartered in Cedar Rapids, Iowa, USA, with a workforce of 1001-5000 employees. Its website is https//hibu.com/. Apply To This Job