Customer Service/Collections Specialist

Rightworks is a growing company seeking a customer-focused and detail-oriented Customer Service Collections Associate. This role is responsible for resolving outstanding account balances while delivering a professional and solutions-oriented customer experience. Responsibilities Manage inbound and outbound customer communications regarding outstanding account balances Explain account information clearly and professionally while adhering to applicable compliance requirements Work with customers to establish payment arrangements within approved company guidelines Accurately document customer interactions, payment commitments, and account updates in internal systems Address customer questions, disputes, and requests in a timely and professional manner Meet established productivity, quality, and performance expectations Maintain compliance with company policies and all applicable federal and state regulations governing collections activities Protect confidential information and maintain accurate account records Deliver a positive customer experience while balancing company objectives and customer needs Skills Strong verbal and written communication skills Professional phone presence and ability to manage challenging conversations effectively Customer service mindset with the ability to remain respectful, professional, and solution-focused Basic computer proficiency and ability to navigate multiple software systems simultaneously Strong attention to detail and accurate documentation skills Ability to maintain confidentiality and handle sensitive information responsibly Reliable attendance and strong dependability Ability to work independently and as part of a team Previous experience in customer service, call center operations, collections, accounts receivable, or financial services environments Bilingual language skills are a plus Experience working in a performance-driven environment with established metrics and goals Benefits Remote work opportunity after successful completion of training and demonstrated performance standards Comprehensive benefits package including medical, dental, and vision coverage 401(k) retirement savings plan Paid time off and company holidays Paid training and ongoing coaching Career growth and advancement opportunities Supportive and team-oriented work environment 401(k) Dental insurance Health insurance On-the-job training Vision insurance Work from home Company Overview Cloud services provider purpose-built for accounting firms and professionals It is a sub-organization of I2 Technologies. It was founded in 2002, and is headquartered in Hudson, New Hampshire, USA, with a workforce of 501-1000 employees. Its website is https//www.rightworks.com/. Apply To This Job