Customer Service Representative 1

H2O America is dedicated to providing high-quality water services to families and communities. They are seeking a Customer Service Representative 1 who will be responsible for delivering exceptional customer service by responding to inquiries, resolving issues, and supporting Field Service workers. Responsibilities Deliver excellent customer service through answering incoming calls, emails and written correspondence that come through the call center Address inquiries and complaints about transfers, billing, service issues, collections, and payments; create work orders Access, review and edit (if needed) customer records to resolve issues and provide accurate information Assist Field Service workers by retrieving customer information and adding notes to support service responses, scheduling appointments if necessary Use the Customer Information System (CIS) to access data and generate reports Follow all safety standards (e.g., company manual, OSHA) Become familiar with regulatory commission standards and regulations Perform additional tasks as assigned Skills High School Diploma 0-1 years experience Benefits Competitive benefits package 401(K) Hybrid work opportunity, meaning that employees are eligible to work remotely for part of the work week, dependent on job function and business needs Company Overview H2O America (NASDAQ HTO) is a national investor-owned network of local water and wastewater utilities united by one purpose delivering clean, high-quality water to the communities we call home. It was founded in 1985, and is headquartered in San Jose, California, US, with a workforce of 501-1000 employees. Its website is http//www.H2O-America.com. Apply To This Job