Customer Service Representative

Guarantee Trust Life Insurance Company is currently seeking a detail and people-oriented individual to join our team as a Customer Service Representative. This role involves handling incoming calls from policyholders, insurance agents, and providers to provide information regarding claim benefits, policy status, and billing in an efficient manner. Responsibilities Handles incoming calls from policyholders, insurance agents and providers Provides information regarding claim benefits, policy status, policy benefits, billing and premium information in the most efficient way possible Uses various internal systems to provide information Skills Customer Service experience, call center preferred High school diploma or equivalent, 1­-2 years of college preferred Able to work independently and within a team Excellent organizational and communication skills High level of attention to detail plus ability to navigate within multiple systems Experience with Microsoft Office Word Bilingual – Spanish a plus Benefits Medical Health Savings Account (including employer contribution) Dental Vision Basic Life Insurance (full premium paid by employer) Voluntary Employee, Spouse and Child Life Insurance Short-Term and Long-Term Disability Paid Holidays Paid time off including vacation, personal days, and sick time 401(k) and Profit-Sharing retirement plan Company Overview Guarantee Trust Life Insurance Company has a long history of operating on the values of integrity, quality products and personal customer service. It was founded in 1936, and is headquartered in Glenview, Illinois, USA, with a workforce of 201-500 employees. Its website is https//www.gtlic.com/. Apply To This Job