Customer Service Representative, ServiceLink Auction

April 27, 2026 Auto Import

<h2>Overview</h2> Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry seeks an individual with a solid work history in Customer Service, to join our team as a Customer Service Representative. The ideal candidate will enjoy working with Buyers and Agents, both internal and external; be detail oriented; and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Answer customer phone calls, chats, and emails. · Preform quality control reviews and training. · Review and resolve escalations while adhering to Client required notification policies. · Support process improvement to ensure efficient, scalable, and trackable processes. WHO YOU AREYou possess … · A penchant for excellence. You will use your strong attention to detail to maintain our quality standards · The ability to multitask in a fast-paced environment, especially the ability to provide first in class customer service · Excellent verbal and written communication skills · Superior customer service skills <h2>Responsibilities</h2> · Responsible for comprehensive knowledge of ServiceLink Auction’s platform. · Coordinate with Customer Service Team across various locations and assist in team scheduling to ensure adequate staff to support call volume. · Provide Direct Customer Support by answering phones, chats, and emails. · Assist buyers/agents with ServiceLink Auction’s Website functionalities and user issues. · Review and resolve escalations while adhering to Client required notification policies. · Support process improvement to ensure efficient, scalable, and trackable processes. · Assist in maintaining and updating department policies. · Assist in maintaining and updating daily, weekly, and monthly reports based on department needs. · Support team evaluations and quality control reviews. · Continue to develop staff by expanding their knowledge of the business and primary objectives. · All other duties assigned. <h2>Qualifications</h2> · High School Diploma or equivalent required; Bachelor’s degree preferred · Minimum 2-4 years of relevant industry experience · Ability to communicate clearly and professionally, both verbally and in writing · Willing to travel as necessary to support internal and external needs · Must be able to multi-task, managed time effectively while maintaining attention to detail · Proficient in Microsoft Office products with an emphasis on Excel, Word, Outlook

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