Customer Success Manager, Open Coverage - Audit

Thomson Reuters is a global company that provides trusted content and technology for professionals across various sectors. The Customer Success Manager - Open Coverage will manage post-sale relationships for a portfolio of customers, ensuring product adoption and customer satisfaction while collaborating with internal teams to drive renewals and upsells. Responsibilities Manage post-sale relationships for a portfolio of accounts Drive product adoption, usage, and customer satisfaction Monitor customer health and address risks before they escalate Continuing to drive client utilization to increase retention Collaborate with Account Specialists on renewals and upsell opportunities Conduct regular check-ins and business reviews to align on goals and outcomes Leverage data and insights to prioritize outreach and inform engagement strategies Maintain CRM and Customer Success tools for visibility and accountability Contribute to process improvements and internal initiatives that enhance the CS function Own the end-to-end renewal process for a portfolio of customers Manage quoting, contract execution, and renewal forecasting Identify and execute low-complexity upsell and cross-sell opportunities Skills Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience) 1–3 years in Customer Success, Account Management, or similar role within a SaaS company Strong relationship-building and communication skills Customer-centric mindset with a focus on delivering value Ability to manage a portfolio of accounts with varying needs Proficiency in CRM and Customer Success platforms Organized, proactive, and comfortable working cross-functionally Benefits Hybrid Work Model Flexibility & Work-Life Balance Career Development and Growth Industry Competitive Benefits Culture Social Impact Making a Real-World Impact Market competitive health, dental, vision, disability, and life insurance programs Competitive 401k plan with company match Competitive vacation, sick and safe paid time off, paid holidays Parental leave Sabbatical leave Optional hospital, accident and sickness insurance paid 100% by the employee Optional life and AD&D insurance paid 100% by the employee Flexible Spending and Health Savings Accounts Fitness reimbursement Access to Employee Assistance Program Group Legal Identity Theft Protection benefit paid 100% by employee Access to 529 Plan Commuter benefits Adoption & Surrogacy Assistance Tuition Reimbursement Access to Employee Stock Purchase Plan Company Overview Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets. It was founded in 2008, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is http//thomsonreuters.com. Company H1B Sponsorship Thomson Reuters has a track record of offering H1B sponsorships, with 1 in 2026, 13 in 2025, 12 in 2024, 5 in 2023. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job