Customer Success & Support Specialist

<p><span style="font-family: 'book antiqua', palatino; font-size: 14pt; font-weight: bold">Customer Success & Support Specialist @ Ship.Cars</span></p> <p><br><span style="font-family: 'book antiqua', palatino; font-size: 14pt">Ship.Cars is a U.S.-based tech company transforming the auto-transport industry with digital platforms and mobile apps. Our mission is to help businesses replace outdated processes with smarter, automated solutions.</span></p> <p><br><span style="font-family: 'book antiqua', palatino; font-size: 14pt">Our team is growing, and we’re looking for someone who loves working with customers, wants to grow in a product-focused role, and can combine technical skills with strong communication.</span></p> <p><br><span style="font-family: 'book antiqua', palatino; font-size: 14pt; font-weight: bold">What You’ll Do:</span></p> <ul> <li><span style="font-family: 'book antiqua', palatino; font-size: 14pt">Help customers get the most out of our platform</span></li> <li><span style="font-family: 'book antiqua', palatino; font-size: 14pt">Manage and coordinate the client pipeline - schedule meetings and product demos</span></li> <li><span style="font-family: 'book antiqua', palatino; font-size: 14pt">Conduct product demos and support the sales team with retention activities</span></li> <li><span style="font-family: 'book antiqua', palatino; font-size: 14pt">Collaborate cross-functionally to improve processes and the product</span></li> <li><span style="font-family: 'book antiqua', palatino; font-size: 14pt">Start with a more basic role to learn the platform, then gradually take on more complex and exciting responsibilities</span></li> </ul> <p><br></p> <p><span style="font-family: 'book antiqua', palatino; font-size: 14pt; font-weight: bold">You’re a Great Fit if You:</span></p> <ul> <li><span style="font-family: 'book antiqua', palatino; font-size: 14pt">Speak and write English fluently</span></li> <li><span style="font-family: 'book antiqua', palatino; font-size: 14pt">Have experience in customer support, customer success, account management, or a similar role</span></li> <li><span style="font-family: 'book antiqua', palatino; font-size: 14pt">Enjoy communicating with customers and solving problems</span></li> <li><span style="font-family: 'book antiqua', palatino; font-size: 14pt">Are organized, detail-oriented, and proactive</span></li> <li><span style="font-family: 'book antiqua', palatino; font-size: 14pt">Want to learn and grow in a SaaS/product environment</span></li> <li><span style="font-family: 'book antiqua', palatino; font-size: 14pt">Are open to working fixed US shifts (16:00 – 01:00 CET)</span><br></li> </ul> <p><br></p> <p><span style="font-family: 'book antiqua', palatino; font-size: 14pt; font-weight: bold">What You’ll Gain:</span><br></p> <ul> <li><span style="font-family: 'book antiqua', palatino; font-size: 14pt">Hands-on experience with product demos, customer success, and retention</span></li> <li><span style="font-family: 'book antiqua', palatino; font-size: 14pt">Pipeline and CRM management skills</span></li> <li><span style="font-family: 'book antiqua', palatino; font-size: 14pt">Growth opportunities in support and product-facing roles</span></li> <li><span style="font-family: 'book antiqua', palatino; font-size: 14pt">Fixed salary - competitive with standard support roles, no direct sales targets</span></li> <li><span style="font-family: 'book antiqua', palatino; font-size: 14pt">Fixed schedule: Monday - Friday, 16:00 – 01:00</span></li> <li><span style="font-family: 'book antiqua', palatino; font-size: 14pt">Modern office and supportive team environment</span><br><br></li> </ul> <p><span style="font-family: 'book antiqua', palatino; font-size: 14pt; font-weight: bold">Ready to Join?</span></p> <p><span style="font-family: 'book antiqua', palatino; font-size: 14pt">Send your CV in English and be part of the team building the future of auto logistics.</span></p> <p><br></p> <p><span style="font-family: 'book antiqua', palatino; font-size: 14pt"><span style="color: rgb(34, 34, 34); font-family: 'book antiqua', palatino; font-size: 14pt; font-style: italic">Only shortlisted candidates will be contacted for an interview.</span></span></p><br><hr><div class="fabric-5qovnk-root MuiBox-root css-witlqh" data-fabric-component="Flex"><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox"><p class="fabric-v3bc9l-root" data-fabric-component="BodyText">Location</p></div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox"><p class="fabric-958q8r-root" data-fabric-component="BodyText">Sofia (Remote)</p></div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox"><p class="fabric-v3bc9l-root" data-fabric-component="BodyText">Department</p></div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox"><p class="fabric-958q8r-root" data-fabric-component="BodyText">Customer Support</p></div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox"><p class="fabric-v3bc9l-root" data-fabric-component="BodyText">Employment Type</p></div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox"><p class="fabric-958q8r-root" data-fabric-component="BodyText">Full-Time</p></div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox"><p class="fabric-v3bc9l-root" data-fabric-component="BodyText">Minimum Experience</p></div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox"><p class="fabric-958q8r-root" data-fabric-component="BodyText">Mid-level</p></div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div></div>