Customer Systems & Revenue Operations Administrator REMOTE FROM ANYWHERE IN THE USA

May 14, 2026 Auto Import

aytm (“ask your target market”) is looking to hire a Customer Systems & Revenue Operations Administrator to support and evolve the tools, processes, and data that power our Customer Success and New Business teams. This role will focus on the day‑to‑day administration, optimization, and adoption of our Customer Success and Revenue Operations tech stack — including Salesforce, Gong, Gainsight, and adjacent tools — with an emphasis on systems hygiene, enablement, and scalable process support. This is an ideal role for someone who enjoys hands‑on system work, learning how teams operate, and making tools easier and more effective for end users. About Us aytm delivers state-of-the-art insights automation technology and expert guidance that’s focused on providing answers for the customers of today, while evolving a platform that supports those curious about tomorrow. Advancing research with transparency and flexibility, aytm helps you connect to a community of people, optimize your products, positioning, and concepts, and get from idea to market faster. We have a world-class platform, top-tier customers, and a creative and energetic team. Responsibilities Customer Systems & Tech Stack Support <ul> <li>Support the administration and ongoing improvement of our Customer Success and Revenue Operations tools, including Salesforce, Gainsight, Gong, and related systems</li> <li>Serve as a go‑to partner for Customer Success, New Business, and RevOps teams by translating process needs into system updates and enhancements</li> <li>Assist with tool configuration, testing, deployment, and QA for new features, workflows, and process changes</li> <li>Identify inefficiencies or friction in tools and workflows, and recommend practical improvements that enhance productivity and data quality</li> </ul> Salesforce (Junior Admin Focus) <ul> <li>Support Salesforce administration tasks, including: <ul> <li>Page layouts, fields, record types, and validation rules</li> <li>Basic flows and automation (with guidance from senior stakeholders as needed)</li> <li>Data imports, updates, and cleanup (Data Loader, Import Wizard)</li> </ul> </li> <li>Partner with RevOps to help maintain CRM hygiene, data accuracy, and reporting consistency</li> <li>Assist with documenting Salesforce processes and changes to ensure clarity and repeatability</li> </ul> Customer Success Tools (Including Gainsight) <ul> <li>Support configuration and maintenance of Customer Success tools, including Gainsight, without sole ownership of platform strategy</li> <li>Assist with: <ul> <li>Health score inputs and visibility</li> <li>Playbooks, automated workflows, and CTAs</li> <li>Dashboards and reporting used by CSMs and leadership</li> </ul> </li> <li>Partner with Customer Success leadership to ensure tools align with how teams actually work</li> </ul> Reporting, Insights & Documentation <ul> <li>Build and maintain dashboards and operational reporting that support: <ul> <li>Pipeline and activity visibility</li> <li>Customer engagement and lifecycle insights</li> <li>Team productivity and adoption metrics</li> </ul> </li> <li>Translate system data into clear, actionable information for stakeholders</li> <li>Create and maintain documentation for tools, workflows, and governance best practices</li> </ul> Enablement, Governance & Continuous Improvement <ul> <li>Partner with Enablement to support training and onboarding for new and existing users</li> <li>Help maintain system governance standards, access controls, and data hygiene practices</li> <li>Stay current on platform updates and general RevOps / CS systems best practices</li> <li>Continuously look for opportunities to improve how tools support cross‑functional teams</li> </ul> Requirements <ul> <li>1–3 years of experience in a systems, operations, or admin‑adjacent role (RevOps, CS Ops, Sales Ops, or similar)</li> <li>Foundational experience with Salesforce administration (6+ months hands‑on)</li> <li>Exposure to Customer Success or Revenue tools (Gainsight, Gong, or similar platforms)</li> <li>Understanding of SaaS customer lifecycles and revenue motions</li> <li>Comfort working with data, reports, and system workflows</li> <li>Strong organizational skills and attention to detail</li> <li>Ability to collaborate with both technical and non‑technical stakeholders</li> <li>Clear written and verbal communication skills</li> </ul> Preferred / Nice to Have <ul> <li>Salesforce Administrator Certification (ADM‑201) or in progress</li> <li>Experience supporting Gong, Gainsight, or similar platforms</li> <li>Familiarity with basic Salesforce Flows</li> <li>Experience with data tools (Excel/Sheets, data loaders, basic SQL concepts)</li> <li>Remote work experience in a cross‑functional environment</li> </ul> What we offer: A work environment built around empathy, creativity, curiosity, organic growth and an abundance mindset. We’re a fun and vibrant group of people, dedicated to putting in the hard work to make a platform we are proud of, serving the needs of our clients with empathy, and making aytm an incredible place to work. We were awarded 2024 Inc 5000 Fastest-Growing Private Company and 2025 Inc Best Places to Work. We’re also fully virtually, which means you’ll be working remotely from the location of your choosing (home, coffee house, library). While being a Zero-commute company and providing you with an amazing level of freedom, convenience, and flexibility, it requires a certain inner discipline and capacity to be effective at a distance. Remote work experience is preferred, but not required.. Benefits would include: <ul> <li>Unlimited, responsible PTO - With a recommended minimum number of days taken each year</li> <li>Affordable Insurance -$0 deductible Health plans plus dental, vision, and more!</li> <li>401k retirement - Account with automatic company contributions</li> <li>Dependent Care - a pre-tax benefit account that you can fund to pay for eligible dependent care services</li> <li>Professional Development - Bring your professional Development needs to the table and get your career nourished</li> <li>In-Home Snack allowance - Who doesn’t love some yummies to get you through the day?</li> <li>Cellphone/Internet credits - Get tax-free credits to use toward your cell phone and internet utilities.</li> <li>Equipment and Structured Onboarding - We will provide you with the equipment and tools you need, along with great onboarding courses to set you up for success.</li> <li>Paid Volunteer Time - We support you helping others</li> <li>Great colleagues and an opportunity to sail into uncharted waters with a profitable company that is changing its industry! </li> </ul> <ul></ul> <ul></ul> **aytm is an Equal Opportunity Employer and committed to a diverse, equitable and inclusive culture and workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. This employer does not sponsor applicants for work Visas.

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