CXO Consultant III (US, Virtual)

May 14, 2026 Auto Import

<table style="border-image: initial; border: medium none currentcolor; border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width: 498.35pt; border: medium none currentcolor; background: #D9D9D9; padding: 0in 5.4pt 0in 5.4pt;" colspan="2" valign="top"> <h1 style="margin: 0in; text-align: center; break-after: auto; font-size: 14pt; font-family: 'Trade Gothic Next HvyCd', sans-serif; color: #242422; text-transform: uppercase; font-weight: normal;" align="center">Job Description</h1> </td> </tr> <tr> <td style="width: 498.35pt; border: medium none currentcolor; border-top: none; padding: 0in 5.4pt 0in 5.4pt;" colspan="2" valign="top"> Role Overview As a CXO Consultant 3, you will contribute to Sirva’s success by serving as the primary point of coordination to Sirva’s customers in their mobility journey. This role is service focused, with the organizational ability to support, monitor and consult with customers across a large client base. Additionally, this role will seek out opportunities to enhance the customer experience, both by proactively contacting the customer in recognition or critical milestones in their journey and by offering additional program services, where appropriate. </td> </tr> <tr> <td style="width: 498.35pt; border: medium none currentcolor; border-top: none; padding: 0in 5.4pt 0in 5.4pt;" colspan="2" valign="top"> What You’ll Be Doing </td> </tr> <tr style="height: .3in;"> <td style="width: 138.35pt; border: medium none currentcolor; border-top: none; padding: 0in 5.4pt 0in 5.4pt;"> Responsibility Priority *Can vary upon business needs </td> <td style="width: 5.0in; border-top: none; border-left: none; border-bottom: solid black 1.0pt; border-right: solid black 1.0pt; padding: 0in 5.4pt 0in 5.4pt; border: medium none currentcolor;"> Function </td> </tr> <tr style="height: 34.2pt;"> <td style="width: 138.35pt; border: medium none currentcolor; border-top: none; padding: 0in 5.4pt 0in 5.4pt;" valign="top"> Priority 1 </td> <td style="width: 5.0in; border-top: none; border-left: none; border-bottom: solid black 1.0pt; border-right: solid black 1.0pt; padding: 0in 5.4pt 0in 5.4pt; border: medium none currentcolor;" valign="top"> Direct Customer Interaction <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; line-height: 13pt; font-size: 11pt; font-family: 'Calibri Light', sans-serif; color: windowtext;">Places proactive calls with customer to welcome them, advise on the authorized services and policies to be provided, connecting at meaningful moments throughout the move.</li> <li style="margin: 0in 0in 0in 0px; line-height: 13pt; font-size: 11pt; font-family: 'Calibri Light', sans-serif; color: windowtext;">Engages and adopts new technology enhancements and features, sharing these updates and promoting them internally and with customers to encourage high usage of tools and self-service support. </li> <li style="margin: 0in 0in 0in 0px; line-height: 13pt; font-size: 11pt; font-family: 'Calibri Light', sans-serif; color: windowtext;">Serves as a trusted advisor in the mobility programs across a client base, learning and understanding about available services, and translating those services confidently when speaking to each individual customer’s needs.</li> <li style="margin: 0in 0in 0in 0px; line-height: 13pt; font-size: 11pt; font-family: 'Calibri Light', sans-serif; color: windowtext;">Works to fully understand customer needs and concerns by asking questions, listening carefully, showing empathy and using expertise to provide sound guidance throughout the customer mobility journey. </li> <li style="margin: 0in 0in 0in 0px; line-height: 13pt; font-size: 11pt; font-family: 'Calibri Light', sans-serif; color: windowtext;">Regularly utilizes digital tools to access client policy information to ensure timely and accurate information is adequately conveyed to the customer. </li> <li style="margin: 0in 0in 0in 0px; line-height: 13pt; font-size: 11pt; font-family: 'Calibri Light', sans-serif; color: windowtext;">Ability to advise on services delivered by our supplier partners and trouble shoot across service lines. Services can include homesale, home purchase, home rental, property management, expense management, household goods, immigration, temporary living, education, language training, payroll and compensation, destination services, and any other related services for all mobility program types. </li> <li style="margin: 0in 0in 0in 0px; line-height: 13pt; font-size: 11pt; font-family: 'Calibri Light', sans-serif; color: windowtext;">Demonstrates advanced skills in managing complex relocations such as core/flex programs, payroll and compensation, fixed fee and cost plus homesale programs and/or VIP files.</li> <li style="margin: 0in 0in 0in 0px; line-height: 13pt; font-size: 11pt; font-family: 'Calibri Light', sans-serif; color: windowtext;">Utilizes an omnichannel technology solution (phone, email, chat, etc.) to support customer interactions. </li> <li style="margin: 0in 0in 0in 0px; line-height: 13pt; font-size: 11pt; font-family: 'Calibri Light', sans-serif; color: windowtext;">Partners internally with other customer support teams to ensure all customer needs are promptly met, coordinating and responding as a single support team for the customer. </li> <li style="margin: 0in 0in 0in 0px; line-height: 13pt; font-size: 11pt; font-family: 'Calibri Light', sans-serif; color: windowtext;">Collaborates externally with supplier partners as appropriate, to coordinate authorized services for the customer, recognizing these suppliers are an extension of the customer experience. </li> <li style="margin: 0in 0in 0in 0px; line-height: 13pt; font-size: 11pt; font-family: 'Calibri Light', sans-serif; color: windowtext;">Dedicated to strong data integrity, ensuring system accuracy through regular upkeep of file notes, updates, and information, so that system data can be used confidently and reliably to drive and inform other company processes and to contribute to a smoother customer experience. </li> <li style="margin: 0in 0in 0in 0px; line-height: 13pt; font-size: 11pt; font-family: 'Calibri Light', sans-serif; color: windowtext;">Ensures outlined Key Experience Metrics and customer/client SLAs (e.g. customer satisfaction, responsiveness, cost savings) are met or exceeded. </li> <li style="margin: 0in 0in 0in 0px; line-height: 13pt; font-size: 11pt; font-family: 'Calibri Light', sans-serif; color: windowtext;">Supports customer and client needs with a focus on quality, accuracy and timeliness so as to achieve zero financial write offs. </li> </ul> </td> </tr> <tr style="height: 34.2pt;"> <td style="width: 138.35pt; border: medium none currentcolor; border-top: none; padding: 0in 5.4pt 0in 5.4pt;" valign="top"> Priority 2 </td> <td style="width: 5.0in; border-top: none; border-left: none; border-bottom: solid black 1.0pt; border-right: solid black 1.0pt; padding: 0in 5.4pt 0in 5.4pt; border: medium none currentcolor;" valign="top"> Client Support/Calls <ul style="margin-bottom: 0in; margin-top: 4px;"> <li style="margin: 3pt 0in 1pt 0px; font-size: 10pt; font-family: 'Calibri Light', sans-serif; color: #262626;">Communicates with the client’s HR contacts on relocation/assignment issues impacting the employee and family.</li> <li style="margin: 3pt 0in 1pt 0px; font-size: 10pt; font-family: 'Calibri Light', sans-serif; color: #262626;">Provides assistance with exception management, including recommendations on specific exceptions to policy. </li> <li style="margin: 3pt 0in 1pt 0px; font-size: 10pt; font-family: 'Calibri Light', sans-serif; color: #262626;">Provides status updates, keeping the client abreast of issues and offering solutions as issues arise, and completing client projects and reports as requested.</li> </ul> </td> </tr> <tr style="height: 34.2pt;"> <td style="width: 138.35pt; border: medium none currentcolor; border-top: none; padding: 0in 5.4pt 0in 5.4pt;" valign="top"> Priority 3 </td> <td style="width: 5.0in; border-top: none; border-left: none; border-bottom: solid black 1.0pt; border-right: solid black 1.0pt; padding: 0in 5.4pt 0in 5.4pt; border: medium none currentcolor;" valign="top"> Training, Team Meetings, Other internal Sirva tasks <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; line-height: 13pt; font-size: 11pt; font-family: 'Calibri Light', sans-serif; color: windowtext;">Regularly attends mandatory, essential and recommended training to support on the job knowledge, career growth, and understanding of the organizational vision, culture and experience.</li> <li style="margin: 3pt 0in 1pt 0px; font-size: 10pt; font-family: 'Calibri Light', sans-serif; color: #262626;">Completes other tasks/responsibilities as required to provide effective support to Manager, Client and Customers.</li> </ul> </td> </tr> <tr style="height: 38.65pt;"> <td style="width: 498.35pt; border: medium none currentcolor; border-top: none; padding: 0in 5.4pt 0in 5.4pt;" colspan="2" valign="top"> What You Bring to Sirva (Qualifications, Skills, Education or Certification Requirements, etc.) Education/Experience <ul style="margin-top: 3.0pt; margin-bottom: 3.0pt;"> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">High school diploma or equivalent. </li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">University/college degree preferred.</li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">1 year work experience in global mobility.</li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">2 years in a customer experience, business operations role preferred.</li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">International experience a plus, but not necessary.</li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">Must be fluent in English, but other languages are highly desired.</li> </ul> Cognitive Skills <ul style="margin-top: 3.0pt; margin-bottom: 3.0pt;"> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">Experience providing highly organized delivery, demonstrable problem-solving skills and high attention to detail. </li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">Experience of exercising judgement in owning complex processes, through to completion and resolution. </li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">Able to think creatively and successfully navigate ambiguity to solve problems quickly and efficiently. </li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">Strong accountability for success of customer experience.</li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">Curiosity and hunger to learn and to grow alongside a transforming organization.</li> </ul> Technology Skills <ul style="margin-top: 3.0pt; margin-bottom: 3.0pt;"> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">Digitally focused with demonstrated comfort utilizing multiple technology platforms as an integrated component of their day to day role.</li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">Embraces new technology and can easily incorporate into ways of working.</li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">Ability to navigate multiple technology platforms simultaneously.</li> </ul> Social & Emotional Skills <ul style="margin-top: 3.0pt; margin-bottom: 3.0pt;"> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">Strong customer service and trusted advisor mindset in both proactive and reactive scenarios.</li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">Able to easily and quickly build trust across many persona/personality customer types.</li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">Able to operate in a team environment with shared goals and responsibilities, in support of positive customer experiences. </li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">Displays confident, calm demeanor, particularly in difficult, emotional, or stressful situations.</li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">Strong collaborator and team player.</li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">Excellent written, verbal communication and interpersonal skills. </li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation</li> </ul> </td> </tr> <tr style="height: 23.6pt;"> <td style="width: 498.35pt; border: medium none currentcolor; border-top: none; padding: 0in 5.4pt 0in 5.4pt;" colspan="2" valign="top"> What Sirva Offers <ul style="margin-top: 3.0pt; margin-bottom: 3.0pt;"> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">Competitive salary and incentive plans </li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">Workplace flexibility for a balanced work/life approach </li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">Comprehensive benefits packages and wellness program </li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">Generous company-paid vacation days and holiday time </li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">Challenging, collaborative, diverse corporate culture </li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', serif; color: black;">Ongoing opportunities for learning and career development</li> </ul> At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position: <ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: #1c1c1e;">Position Title: Customer Experience & Operations Consultant III</li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: #1c1c1e;">Salary range: $60,000-$75,000</li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: #1c1c1e;">Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees</li> </ul> Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations. For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process. <ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: #1c1c1e;">Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.</li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: #1c1c1e;">Vacancy Status: This posting reflects and existing vacancy within our organization</li> </ul> </td> </tr> </tbody> </table> Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience. Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories. It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at <a rel="noopener" href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at <a rel="noopener" href="mailto:HRSirva@Sirva.com" target="_blank">HRSirva@Sirva.com</a> and let us know the nature of your request and your contact information.

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