Deputy Infrastructure Director

April 27, 2026 Auto Import

AgencyDivisionJob Classification TitleNetwork Manager II (NS)Position NumberGradeDT12About UsNorth Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services.Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Foshr.nc.gov%2Fstate-employee-resources%2Fbenefits&data=05%7C02%7Ckristin.siemek%40nc.gov%7C37d5e8e54d214e705d7208dd949882a0%7C7a7681dcb9d0449a85c3ecc26cd7ed19%7C0%7C0%7C638830104942848039%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=qbhXPQ%2FR5bst79enCZpATmcTDvhjy4xgIIsAtsD5Yc8%3D&reserved=0" target="_blank" rel="noopener noreferrer">website</a>.Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today!Description of WorkThe Deputy Infrastructure Director serves as the second-in-command to the Infrastructure Director and plays a critical leadership role in managing IT service delivery across 13 state-operated healthcare facilities. This position directly oversees the Help desk and Desktop Support managers, ensuring high-quality end-user support, incident resolution, and endpoint readiness, including EHR-related systems such as Epic. The Deputy Infrastructure Director contributes to strategic planning, operational oversight, team development, and IT service performance monitoring, supporting the continuity and efficiency of patient care and administrative services.Knowledge Skills and Abilities/Management Preferences<h2>Salary Grade Range: $105,341.00 - $184,345.00</h2><h2>Recruitment Range: $105,341.00 - $139,446.00 </h2>Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:<ul><li>Thorough knowledge of the capabilities and limitations of a wide range of equipment, software, and services necessary to administer the information processing needs.</li><li>Thorough knowledge of the management techniques involved in resource allocation and personnel management.</li><li>Ability to plan for the IT needs of the department.</li><li>Ability to establish, consult, advise, and maintain effective working relationships with vendors, clients, top level management of the department, and the public.</li></ul>Physical RequirementsSedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, or pull or otherwise move objects including the subject’s own body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and other sedentary criteria are met.<h2></h2><h2>The Posting Will Close At 11:59 P.M. The Night Before The End Date</h2><h2>This Position Is Funded In Part Through Federal Funds</h2><h2>This position is fully remote </h2><h2>About the Office of the Secretary</h2>The Office of the Secretary serves as the executive leadership arm of the North Carolina Department of Health and Human Services (NCDHHS), guiding the Department’s mission to improve the health, safety, and well-being of all North Carolinians. Through strategic oversight and collaborative leadership, the Secretary’s Office supports the effective coordination of over a dozen core divisions, ensuring that agency-wide priorities are aligned, resources are used responsibly, and services are delivered with equity and impact.<h2>About the NC DHHS Information Technology Division</h2>In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises four sections: Implementation and Operations, Strategy and Workforce, Enterprise Technology, and Vendor and Finance. ITD offers the following services but not limited to implementations, operations, project/portfolio management, infrastructure, consulting, business division liaison, digital transformation, IT strategy, enterprise technology, IT contract and vendor management, and data office services. <h2>Compensation and Benefits</h2>The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for <a href="https://oshr.nc.gov/state-employee-resources/benefits" target="_blank" rel="noopener noreferrer">State Benefits</a>.<h2>Supplemental Contact Information</h2>The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: <a href="https://www.ncdhhs.gov/" target="_blank" rel="noopener noreferrer">https://www.ncdhhs.gov/</a>.DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.In accordance with the Governor’s <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgovernor.nc.gov%2Fexecutive-order-no-303%2Fopen&data=05%7C02%7Csamantha.costa%40commerce.nc.gov%7C62856c4dc3364b9449f608dc5b2499a8%7C7a7681dcb9d0449a85c3ecc26cd7ed19%7C0%7C0%7C638485459976214045%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=QMPRMksyCzARBEP8pjuvnhayVBx9Y4Lqv2x7mTq6S%2B4%3D&reserved=0" target="_blank" rel="noopener noreferrer">Executive Order 303</a>, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. Application ProcessBe sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.<ul><li>Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.</li><li>Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.</li><li>Applications must be submitted by 11:59 PM the day before the closing date.</li><li>Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.</li><li>Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.</li><li>Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.</li><li>For a list of organizations that perform this specialized service, please visit the NACES membership website at <a href="https://www.naces.org/members" target="_blank" rel="noopener noreferrer">https://www.naces.org/members</a>.</li></ul>Degree/College Credit VerificationDegrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.Veterans’ and National Guard Preference<ul><li>Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.</li><li>Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. </li><li>Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.</li></ul>ADA AccommodationsConsistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.CONTACT INFORMATION: If there are any questions about this posting, please contact Talent Acquisition at <a href="mailto:talentacquisition@dhhs.nc.gov" target="_blank" rel="noopener noreferrer">talentacquisition@dhhs.nc.gov</a>. Resumes will not be accepted in lieu of completing this application.Minimum Education and ExperienceSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.Bachelor's degree in computer science or an IT related field or a related curriculum and six years of progressive experience in telecommunications network analysis, design, or management, with at least two years of supervisory experience OR Associate degree in computer science or an IT related field or a related curriculum and seven years of progressive experience in telecommunications network analysis, design, or management, with at least two years of supervisory experience OR High School or General Educational Development (GED) diploma and at least ten years of progressive experience in telecommunications network analysis, design, or management, with at least two years of supervisory experienceOR An equivalent combination of education and experienceEEO StatementThe State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.Recruiter:Dreisa Yvonne JohnsonRecruiter Email:DREISA.JOHNSON@DHHS.NC.GOV

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