Desktop Support Technician

Servbank is a banking institution with local roots and national reach, founded in 1994. They are seeking a Desktop Support Technician responsible for providing technical support, troubleshooting, and maintenance for desktops, laptops, peripherals, software, and related systems. Responsibilities Provide technical support for employees and contractors, including desktops, laptops, software, hardware, printers, and peripherals Troubleshoot and resolve technical issues quickly to minimize downtime Install, configure, maintain, and support workstations, applications, and end-user devices Assist with user account support in Active Directory and Microsoft 365 Document issues, resolutions, procedures, and equipment changes in the ticketing system or knowledge base Collaborate with IT team members to resolve issues and support business needs Communicate clearly and professionally with technical and non-technical users Stay current with tools, technology, and best practices to support continuous improvement Skills High school diploma or equivalent required; associate degree in an IT-related field preferred Minimum of 1 year of desktop, helpdesk, or related technical support experience Strong troubleshooting, communication, and customer service skills Working knowledge of Windows, Microsoft Office, Active Directory, and Microsoft 365 Admin Center Basic understanding of computer hardware, peripherals, and network connectivity troubleshooting Ability to work independently or as part of a team in a fast-paced environment Strong organizational skills, attention to detail, and ability to document technical solutions Ability to lift and transport equipment weighing up to 50 pounds CompTIA A+, Microsoft, or other relevant desktop support certification Company Overview Servbank offers financial services with a focus on innovative banking solutions and customer support. It was founded in 1994, and is headquartered in Oswego, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https//www.servbank.com. Apply To This Job