Google DialogFlow Engineer (Python)

<section class="job-section" id="st-companyDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Company Description</h2></div><div class="wysiwyg"><p>Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.<br> Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. </p></div></section><section class="job-section" id="st-jobDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Job Description</h2></div><div class="wysiwyg" itemprop="responsibilities"><p>Miratech is looking for a Google DialogFlow Engineer (Python) to join the Bot Development team and help build next-generation conversational AI solutions across cloud platforms. In this role, you will design, develop, and enhance intelligent chatbots and voice bots using Google Cloud Platform technologies, with a strong focus on Dialogflow CX and its LLM-powered Playbooks capabilities. You will contribute to delivering scalable, high-performance conversational experiences through advanced AI capabilities, backend integrations, and modern cloud-native architectures.</p><p><strong>Responsibilities:</strong></p><ul><li>Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, Dialogflow CX</li><li>Craft clean, efficient, and maintainable code adhering to industry best practices and standards.</li><li>Develop custom components and tools to optimize the functionality and performance of our chatbot ecosystem.</li><li>Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations.</li><li>Leverage natural language processing (NLP), LLM and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to comprehend and respond intelligently to user inputs.</li><li>Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions.</li><li>Investigate and resolve complex technical issues by analysing logs and debugging code for continuous improvement.</li><li>Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development.</li></ul></div></section><section class="job-section" id="st-qualifications"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Qualifications</h2></div><div class="wysiwyg" itemprop="qualifications"><ul><li>4+ years of hands-on experience with the Google Cloud Contact Center AI Bot framework.</li><li>Strong hands-on experience with Python for backend development, API integrations, and chatbot orchestration</li><li>Proficient in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI.</li><li>Extensive experience with the new LLM (playbook) feature in Dialogflow CX, as well as traditional Dialogflow CX functionalities.</li><li>Solid understanding of Google as a Software-as-a-Service platform.</li><li>Proven troubleshooting and analytical skills in complex, distributed environments.</li><li>Familiarity with SQL and experience working with relational databases.</li><li>Experience integrating web services into applications.</li><li>Bachelor’s degree in a technology-related field or equivalent experience.</li></ul><p><strong>Nice to have</strong>:</p><ul><li>Familiarity with automated testing practices.</li></ul><p><strong>We offer:</strong></p><ul><li><strong>Culture of Relentless Performance</strong>: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. </li><li><strong>Competitive Pay and Benefits</strong>: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. </li><li><strong>Work From Anywhere Culture</strong>: make the most of the flexibility that comes with remote work. </li><li><strong>Growth Mindset</strong>: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. </li><li><strong>Global Impact</strong>: collaborate on impactful projects for top global clients and shape the future of industries. </li><li><strong>Welcoming Multicultural Environment</strong>: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. </li><li><strong>Social Sustainability Values</strong>: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. </li></ul></div></section><section class="job-section" id="st-additionalInformation"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Additional Information</h2></div><div class="wysiwyg" itemprop="incentives"><p>All your information will be kept confidential according to EEO guidelines.</p></div></section>