Insights Analyst, Dispute Experience

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Job Description:

  • Translate complex data signals into root-cause narratives and actionable operational or product recommendations.
  • Define success metrics, KPIs, monitoring frameworks, and develop predictive analytics mechanisms for Disputes and Fraud Ops.
  • Build enhanced metric and KPI frameworks that help identify emerging trends, performance shifts, and anomalies across Fraud Ops and Dispute Ops.
  • Conduct in-depth workflow and lifecycle analyses—such as examining interaction patterns, segment behaviors, and before/after performance changes.
  • Partner with Product, Engineering, Fraud Strategy, and Ops to evaluate and improve AI-enabled workflows, including automated decisioning, classification models, and agent augmentation tools.
  • Design and evaluate A/B tests, policy changes, rule deployments, workflow adjustments, and operational interventions.
  • Create concise, executive-level summaries that distill investigations into clear narratives with quantified impacts and recommended next steps.
  • Work closely with Operations, Risk, Product, and Engineering to ensure shared understanding of problems and alignment on solutions.

Requirements:

  • Bachelor’s degree in a quantitative field (Statistics, Data Science, Economics, Mathematics, Computer Science, Engineering)
  • 5+ years in analytics, ideally in Trust & Safety, Fraud, Risk, or Support Operations
  • Advanced SQL skills (complex joins, window functions, CTEs)
  • Proficiency in Python or R for experimentation, modeling, and data analysis
  • Strong understanding of statistics, causal inference, experiment design, and anomaly detection
  • Experience analyzing automation systems, risk models, or ML-driven workflows is a plus
  • Experience with BI tools such as Looker or Mode

Benefits:

  • Health insurance
  • 401k match plus great medical, dental, vision, life, and disability benefits
  • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
  • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
  • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
  • Annual wellness stipend to use towards eligible wellness related expenses
  • In-person and virtual events to connect with your fellow Chimers
  • Competitive equity package and bonuses
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