Member Service Representative (Call Center), Hybrid

Canvas Credit Union is dedicated to transforming financial services and is seeking a Member Service Representative to work in their fast-paced Communications Center. The role involves educating members about financial products, processing transactions, and providing ethical product solutions while fostering a supportive environment for both members and team members. Responsibilities LEARN about our members and hear them and understand their situations EDUCATE our members on the ways we can help them afford life PROVIDE meaningful, careful, focused and ethical product solutions PROCESS transactions like transfers and payments with courtesy and consummate professionalism PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes GROW with us by immersing in financial industry trends, products, services and technological advances SHARE your knowledge on effective practices, competitive intelligence, and business opportunities STAND shoulder-to-shoulder with our members and your teammates over our peaks and valleys Skills Availability to work any of the three shifts 8am-6pm (or end of call queue) Monday-Friday, Saturday 9am-1pm, 1 day off during week Tuesday-Thursday; 750am-450pm Monday-Friday; 830am-530pm Monday-Friday Willingness to undergo pre-employment background reviews (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions) Ability to work a flexible schedule Monday thru Saturday — 40 hours per week Ability to use standard office equipment such as computers, phones, printers, copiers, fax machines, and filing cabinets Manual dexterity and the ability to lift files Ability to bend, stoop, or stand as required Multi-lingual capabilities to include Spanish highly preferred Benefits Seriously good benefits Beyond healthcare, dental, and life insurance, we make it so worth your while. Canvas employees get up to a 10% company contribution to their 401k Generous personal time off Employee discounts on loans (That includes cars and houses!) Medical/Dental/Vision Insurance Paid Vacation Paid Sick Time Paid Holidays Paid Wellness Day Paid Volunteer Time Flexible Spending Account Health Savings Account World Class 401(k) Plan Tuition Reimbursement Rate Discounts on Qualifying Loans May be eligible for incentives or discretionary bonus based on results This is a career The Member Service Representative experience is the foundation of a career at Canvas Credit Union. We invest in developing your skills and promote heavily from within. Canvas benefits include Company Overview Canvas Credit Union is an experience financial services. It was founded in 1938, and is headquartered in Englewood, Colorado, USA, with a workforce of 501-1000 employees. Its website is https//www.canvas.org/. Apply To This Job