New Patient Admissions Coordinator

April 27, 2026 Auto Import

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.Job Title New Patient Admissions Coordinator – Medical PracticeLocation Remote (U.S.-Based)Time Zone US Time Zones (EST–PST)Reports To Admissions DirectorRole Overview We are looking for a proactive, detail-oriented New Patient Admissions Coordinator to manage the full inbound patient journey — from the first phone call to confirmed intake. This is a fast-paced, communication-heavy role where the ability to quickly assess a caller's needs, navigate uncertainty, and move every conversation toward a clear next step is essential.You are not reading from a script. You are thinking critically, asking the right questions, and ensuring that every patient, family member, or referral partner ends the call with a defined outcome and a clear understanding of what happens next. If you come from a recovery, addiction, or behavioral health background, that experience is a significant advantage in this role.Key ResponsibilitiesNew Patient Intake & Call Management<ul style="min-height:1.5em"><li>Handle all inbound calls from prospective patients, family members, and referring providers</li><li>Conduct structured, focused intake conversations that quickly establish the patient's needs and eligibility</li><li>Ask precise follow-up questions to gather the clinical, insurance, and logistical information required to move forward</li><li>End every call with a defined outcome: scheduled, not eligible, or pending additional information — nothing left ambiguous</li></ul>Eligibility & Screening<ul style="min-height:1.5em"><li>Screen new patients against program or practice criteria to determine fit</li><li>Identify missing information, documentation gaps, or inconsistencies early and address them directly</li><li>Communicate eligibility decisions clearly and without ambiguity — set honest expectations from the first interaction</li></ul>Coordination & Documentation<ul style="min-height:1.5em"><li>Schedule consultations, assessments, and next-step appointments with accuracy and efficiency</li><li>Enter and maintain complete, accurate patient records in the EHR and intake tracking systems</li><li>Coordinate with internal clinical and administrative teams to ensure smooth patient transitions</li><li>Follow up on incomplete referrals, outstanding documentation, or pending decisions without being prompted</li></ul>Patient Experience & Communication<ul style="min-height:1.5em"><li>Engage patients and families with clarity, warmth, and professionalism — especially in high-stress situations</li><li>Provide honest, direct information about the practice, services, and what to expect — avoid overpromising</li><li>Think creatively when patients ask unexpected questions or present non-standard situations</li><li>Redirect callers who are not a fit to appropriate resources while maintaining a respectful, supportive tone</li></ul>Process & Systems<ul style="min-height:1.5em"><li>Operate within defined intake workflows and documentation standards</li><li>Use sound judgment to navigate situations that fall outside established protocols</li><li>Proactively flag recurring issues, process gaps, or systemic inefficiencies to leadership</li><li>Bring initiative and ownership to your work — identify what needs to happen and make it happen</li></ul>Required Qualifications<ul style="min-height:1.5em"><li>Prior experience in new patient coordination, medical admissions, intake coordination, or a closely related role</li><li>Strong critical thinking skills — able to assess situations quickly, problem-solve, and adapt without constant direction</li><li>Excellent spoken and written English — clear, direct, and professional in all patient-facing communications</li><li>Experience using EHR or patient management platforms</li><li>Proven ability to manage high call volumes with accuracy and composure</li><li>Must have prior remote work experience and be fluent with tools such as Slack, Zoom, Google Workspace, or similar</li><li>Must have experience working with U.S.-based companies — applications without this background will not be considered</li></ul>Preferred Qualifications<ul style="min-height:1.5em"><li>Background in recovery, addiction treatment, behavioral health, or mental health services — strongly preferred</li><li>Experience navigating insurance verification, prior authorizations, or benefits coordination</li><li>Familiarity with clinical terminology and levels of care across behavioral or medical health settings</li><li>Demonstrated initiative: a track record of identifying problems, owning outcomes, and improving processes without being asked</li></ul>Tools & Technology<ul style="min-height:1.5em"><li>EHR / patient management system</li><li>Intake and referral tracking tools</li><li>Google Workspace</li><li>Slack, Zoom, and other remote collaboration platforms</li></ul>Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles. We connect top talent with vetted employers, competitive pay, and real growth opportunities.

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