[Remote] CareIQ Service Coordinator I

Note The job is a remote job and is open to candidates in USA. CorVel Corporation is a national provider of industry-leading risk management solutions. The CareIQ Service Coordinator I provides administrative customer service and file management assistance to claimants, providers, and case managers regarding ancillary healthcare services, ensuring accurate and timely service delivery. Responsibilities Provide telephonic customer service in an inbound and outbound high-volume call-center environment Complete accurate data review and entry Able to learn and operate corporate proprietary systems Request and review treatment and appointment documentation to verify completion and accuracy Administrative review of claim referral orders, authorization, appointment notes and reports, ensuring alignment of pending and completed services Update all case stakeholders on a regular basis Type and proofread reports and correspondence via email and management systems Transcribe correspondence/reports from dictation Use problem solving and critical thinking skills to ensure daily scheduling challenges do not cause delays in securing appointments Meet departmental production and quality performance expectations Additional duties as assigned Skills High School diploma Prior work experience in a detail-oriented customer service environment Provide telephonic customer service in an inbound and outbound high-volume call-center environment Complete accurate data review and entry Able to learn and operate corporate proprietary systems Request and review treatment and appointment documentation to verify completion and accuracy Administrative review of claim referral orders, authorization, appointment notes and reports, ensuring alignment of pending and completed services Update all case stakeholders on a regular basis Type and proofread reports and correspondence via email and management systems Transcribe correspondence/reports from dictation Use problem solving and critical thinking skills to ensure daily scheduling challenges do not cause delays in securing appointments Meet departmental production and quality performance expectations Process oriented and effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment Excellent written and verbal communication skills Ability to meet designated deadlines Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems Strong interpersonal, time management and organizational skills Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations Ability to work both independently and within a team environment *A wired connection to your modem from a broadband internet network with a minimum bandwidth of at least 3 Mbps is required for this position Benefits A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. Company Overview CorVel is a nationally recognized claims management and managed care provider with over 30 years of experience in the industry. It was founded in 1987, and is headquartered in Irvine, California, USA, with a workforce of 1001-5000 employees. Its website is https//www.corvel.com/. Apply To This Job