[Remote] Contact Center Associate 1 - Remote Connecticut

Note The job is a remote job and is open to candidates in USA. Webster Bank is a leading commercial bank that focuses on putting people first and helping clients achieve their financial goals. They are seeking a Contact Center Associate who will be the frontline point of contact for clients, ensuring their needs are met while performing various transactions and maintaining service standards. Responsibilities Be the Voice of Webster in an inbound Contact Center that fosters an engaging, fast-paced, and fun environment Anticipate client needs, educate on the benefits of banking with us while delivering on our commitment of client satisfaction Perform a variety of transactions, maintenance, and research requests with accuracy Responsible for client relationship building and retention efforts utilizing processes, tools and training provided Maintain a positive rapport with professionalism, and serve in an empathetic manner Facilitate problem resolution by providing complete and accurate information Meet and or exceed service expectations, productivity and efficiency standards for all contact center related metrics Adhere to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements, and policies Perform other duties or accountabilities as assigned Skills High speed internet required Must exhibit strong communication and listening skills Be a self-motivator with the ability work well with a diverse workforce and customer base Demonstrate dependability, flexibility and adaptability to handle day-to-day challenges Adjust to multiple demands and shifting priorities in a change hearty environment Skilled in data entry Ability to multi-task and navigate several computer applications with effectiveness and efficiency Must possess working knowledge of Microsoft Office Suite and processing skills (email, internet, intranet, etc.) Must be able to work a flexible and/or rotating schedule. Required to work some weekends and/or extended hours H.S. Diploma or General Education Degree (GED) required 0-2 years in client or financial services, banking, inbound call center or in person customer facing work experience required Bilingual candidates preferred Some college preferred Benefits This position is eligible for incentive compensation Company Overview Webster is a commercial bank that provides a range of personal and commercial banking services across several states. It was founded in 1935, and is headquartered in Waterbury, Connecticut, USA, with a workforce of 1001-5000 employees. Its website is https//www.websterbank.com. Apply To This Job