[Remote] Contact Center Rep I, PT

Note The job is a remote job and is open to candidates in USA. CPM Federal Credit Union is a financial institution dedicated to empowering its members. They are seeking a part-time Remote Contact Center Representative to provide exceptional customer service and handle a variety of member inquiries. Responsibilities Provide top-notch member service Handle a wide range of member inquiries, including account statements, loans, payments, automatic transfers, interest rates, investment certificates, and more Use your promptness, courtesy, and expertise to ensure our members' questions and problems are resolved accurately and efficiently Skills Excellent Customer Service Skills You're a natural people person with a passion for providing exceptional service. Your friendly demeanor, patience, and ability to listen attentively will help you build strong relationships with our valued members Effective Communication You possess strong verbal and written communication skills, enabling you to explain complex information in a clear and concise manner. You'll engage with members over the phone, email, and chat, so effective communication is essential Problem-Solving Abilities You have a knack for finding solutions to challenges and resolving member issues. Your analytical thinking and attention to detail will help you navigate through various member inquiries with ease High school diploma or equivalent At least one year of experience in member service at a full-service financial institution or at least one year of experience in call center Benefits Fun Team Culture Friendly competitions and quarterly in-person meetings create a lively and engaging work atmosphere. Technology Fully Remote + Equipment provided! CPM Federal Credit Union has been named a Best Place to Work for 2023, 2024 & 2025 and "Best Credit Union to Work For" for 2025! Our Career Progression Program puts you in control of your success and career! Enjoy employee discounts, 401(k) match, educational assistance, ongoing professional development, and wellness programs. Company Overview CPM Federal Credit Union engages in financial and loan services. It was founded in 1955, and is headquartered in North Charleston, South Carolina, USA, with a workforce of 51-200 employees. Its website is https//www.cpmfed.com. Apply To This Job