[Remote] Customer Service Associate II

Note The job is a remote job and is open to candidates in USA. National General, part of The Allstate Corporation, provides a range of insurance products and is looking for a Customer Service Associate II. This role involves answering high volume inbound calls, delivering quality customer service regarding property insurance, and assisting borrowers and agents with inquiries and complaints. Responsibilities Cross trains to assist with borrower follow ups Assists answering questions in the help desk Meets and maintains availability standards, schedule adherence and attendance guidelines Updates records and note system as required Disbursements of Property Insurance Premiums Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries Delivers timely, accurate customer service ensuring the highest level of satisfaction Skills High School Diploma or GED 0-2 years experience Ability to answer high volume inbound calls Effective quality customer service regarding property insurance Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance De-escalate calls and process complaints Handle disbursement of premiums Cross trains to assist with borrower follow ups Assists answering questions in the help desk Meets and maintains availability standards, schedule adherence and attendance guidelines Updates records and note system as required Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries Delivers timely, accurate customer service ensuring the highest level of satisfaction High School Diploma or GED 0-2 years experience Benefits Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. Company Overview Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate. It was founded in 1931, and is headquartered in Northbrook, Illinois, USA, with a workforce of 10001+ employees. Its website is http//www.allstate.com. Apply To This Job