[Remote] Customer Success Manager

Note The job is a remote job and is open to candidates in USA. Placer.ai is a location analytics company that empowers organizations to understand the physical world through its advanced platform. They are seeking a Customer Success Manager to manage customer relationships, drive product adoption, and ensure revenue retention while collaborating with cross-functional teams. Responsibilities Own onboarding, nurturing, retention, upselling and ongoing success for all customers Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources Engage actively in client discussions to position the value of our solution Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap Skills BA/BS degree 1-3 years of Customer Success experience Keen attention to detail to drive exceptional execution and operational quality Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization Aptitude for being organized with flexibility to deliver results in a fast-paced environment Experience working with cross-functional teams and projects Demonstrated experience in presenting complex data in understandable ways to address customers business questions Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly Remote opportunity with limited travel Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption and retention Benefits Medical, dental and vision coverage Flexible time off 401K Equity awards for certain roles Fully remote Company Overview Placer.ai offers a traffic analytics platform that allows anyone to generate insights into any property. It was founded in 2016, and is headquartered in Los Altos, California, USA, with a workforce of 501-1000 employees. Its website is https//www.placer.ai. Apply To This Job