[Remote] Evening Benefits Associate (12:30 PM to 9 PM 1:30 PM to 10 PM EST)

Note The job is a remote job and is open to candidates in USA. Health Advocate is the nation’s leading provider of health advocacy and integrated benefits programs. As a Benefits Associate, you will guide members through their healthcare benefits, resolve issues, and ensure they make informed decisions about their health and financial needs. Responsibilities Guide Members with Clarity & Confidence Answer incoming calls and emails, providing clear explanations about benefits, costs, and provider options Be a Trusted Advisor Help members compare benefits during open enrollment, life changes, and coverage updates, ensuring they make the best decisions for their health and financial needs Solve Problems with Compassion Assist members in resolving benefit-related issues, researching plan details, and ensuring they receive the care they need Coordinate & Follow Up Place outbound calls for issues requiring further research, ensuring members receive timely updates and resolutions Master the Details Stay informed on commercial plans, Medicare coordination of benefits, and group health plan structures to provide accurate, up-to-date guidance Skills At least one year of customer service or benefits experience Ability to listen, empathize, and explain complex topics clearly Ability to multi-task and manage inquiries efficiently Strong attention to detail Comfortable using MS Word, Excel, and internal systems Eager to learn about benefits administration, healthcare plans, and insurance coordination Strong concentration and attention to detail Critical thinking and problem-solving skills Effective verbal and written communication skills Benefits Work from home opportunity Comprehensive Training & Equipment We set you up for success with thorough onboarding, ongoing development, and all necessary work equipment. Career Growth & Development Whether you’re starting fresh or looking to expand your expertise, we provide mentorship, training, and growth opportunities to help you advance. Robust medical, dental, vision, tuition assistance, a 401(k) with company match, PTO, and paid holidays Company Overview LanguageLine Solutions is the global langauage solutions provider of on-demand, spoken interpretation and translation services. It was founded in 1982, and is headquartered in Monterey, California, USA, with a workforce of 10001+ employees. Its website is https//www.languageline.com/. Apply To This Job