[Remote] HSN Customer Service Specialist

Note The job is a remote job and is open to candidates in USA. HSN is part of the QVC Group, a Fortune 500 company with leading retail brands. The Customer Service Specialist supports HSN by assisting customers with inquiries, promoting products, and improving sales while managing a high volume of calls. Responsibilities Busy day handling a high volume of our inbound customer inquiries Offer additional products on each customer interaction Assist customers with questions while personalizing the experience for each caller Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data Report to an assigned Customer Service Supervisor Skills Provide a distraction free work from home environment 12 months or more of customer service experience Learn and work in a virtual environment Communicate with a variety of styles Navigate multiple systems and screens Follow HSN computer system requirements Troubleshoot own technical problems (partner with IT when needed) Available to work weekends, holidays, and additional hours Benefits Shift differential and incentives where applicable Competitive compensation Paid time off An employee assistance program Parental leave Paid volunteer hours Amazing company discounts Health care benefits starting on day 1 401(k) Tuition reimbursement benefits Company Overview HSN is an online marketplace and community that sells clothes and provides a place to discuss fashion and life. It was founded in 1977, and is headquartered in St. Petersburg, Florida, USA, with a workforce of 1001-5000 employees. Its website is http//www.hsn.com. Apply To This Job