[Remote] Insurance Service Representative - Life & Health (Remote)

Note The job is a remote job and is open to candidates in USA. Risk Strategies Company is part of Arrowhead Intermediaries, a global insurance distribution platform. They are seeking a Customer Service Representative to provide exceptional service to insureds, carriers, and partners by responding to inquiries and resolving issues related to coverage, claims, billing, and account information. Responsibilities Respond to inbound calls, emails, and other inquiries from customers and carriers in a professional, courteous, and timely manner Place outbound calls as needed to follow up on customer inquiries, resolve outstanding issues, or provide updates Maintain accurate and complete customer service notes and documentation in the CRM system Process client requests, policy changes, and updates received via phone, mail, or email Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor Follow established procedures to ensure compliance with company, client, and regulatory requirements, including HIPAA Meet or exceed individual performance goals related to SLA, quality, and customer satisfaction Participate in ongoing training to maintain up-to-date knowledge of products, procedures, and systems Collaborate effectively within the team by sharing information, assisting peers, and contributing to a supportive and communicative environment Support departmental initiatives, quality reviews, and process enhancements Uphold a positive and professional demeanor that reflects the organization’s customer-centric culture Skills High School diploma or equivalent 1 to 2 years of customer service experience ideally in a call center or similar environment Strong technical aptitude with ability to manage and transition between multiple systems, applications, and communication channels throughout the workday Follow established procedures to ensure compliance with company, client, and regulatory requirements, including HIPAA Meet or exceed individual performance goals related to SLA, quality, and customer satisfaction Participate in ongoing training to maintain up-to-date knowledge of products, procedures, and systems Collaborate effectively within the team by sharing information, assisting peers, and contributing to a supportive and communicative environment Uphold a positive and professional demeanor that reflects the organization's customer-centric culture Insurance, healthcare, or financial services industry experience Life & Health license (IL) Company Overview RSC is an insurance brokerage firm that offers employee benefits, consulting, financial, and wealth management solutions. It is a sub-organization of Accession Risk Management Group. It was founded in 1997, and is headquartered in Boston, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http//www.risk-strategies.com. Apply To This Job