[Remote] Small Business Customer Service Representative (Remote)

Note The job is a remote job and is open to candidates in USA. Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. As a Small Business Customer Service Representative, you will be responsible for providing superior customer service and a positive experience to customers, managing inquiries, and ensuring accurate account information. Responsibilities Respond to incoming customer calls, addressing their questions and providing service Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience Uphold exceptional customer service standards through articulate and effective verbal and written communication Keep customer accounts meticulously updated with accurate information Skills Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills Comfortable utilizing new technology and have a proven ability to excel in a remote work environment Benefits Bonus All full-time employees are eligible to participate in Company benefits, described in more detail [here](https//www.enova.com/culture/#~text=Full%2Dtime%20employees%20receive%20medical,and%20dependent%20daycare%3B%20and%20more!). Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. Health, dental, and vision insurance including mental health benefits 401(k) matching plus a roth option (U.S. Based employees only) PTO & paid holidays off Sabbatical program (for eligible roles) Summer hours (for eligible roles) Paid parental leave DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) Employee recognition and rewards program Charitable matching and a paid volunteer day…Plus so much more! Company Overview Enova International (NYSE ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks. It was founded in 2004, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https//www.enova.com/. Apply To This Job