[Remote] Support Representative

Note The job is a remote job and is open to candidates in USA. Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish. The Support Representative is a call center–based technical support role responsible for assisting customers with issues, questions, and troubleshooting related to POS software and Windows‑based environments. Responsibilities Provide inbound phone and email support for POS software customers Troubleshoot application and Basic Windows OS issues Accurately document, manage, and resolve support tickets Maintain individual ticket volume and productivity metrics Assist customers with technical questions and operational issues Escalate complex issues appropriately while maintaining customer communication Participate in weekend and rotational coverage schedules as required Skills Experience supporting customers via phone and email in a technical or call center environment Working knowledge of Windows operating systems Familiarity with Microsoft 365 applications Basic understanding of Windows networking concepts General technical troubleshooting experience Strong verbal and written customer communication skills Ability to manage multiple tickets and priorities in a call center environment Solid troubleshooting and problem‑solving skills Customer‑focused mindset with attention to detail Ability to work independently and as part of a team Company Overview Backed by Aquiline Capital Partners and ADIA, Fullsteam is a dynamic and growing team of over 2,100 employees committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. It was founded in 2018, and is headquartered in Auburn, Alabama, USA, with a workforce of 1001-5000 employees. Its website is http//fullsteam.com. Apply To This Job