[Remote] Technical Support Representative (Remote)

Note The job is a remote job and is open to candidates in USA. Agile Financial Technologies is a company at the forefront of the fintech revolution, seeking a Technical Support Representative to enhance customer experience in digital payments. In this role, you will resolve customer issues, manage support tickets, and build long-term relationships while ensuring seamless transactions in the financial payments industry. Responsibilities Be the trusted voice on the other end of the line—fielding inbound calls, answering questions, and tackling billing, product, and service-related issues with professionalism and care Open, document, and close support tickets with speed and precision, ensuring timely follow-up and complete resolution of customer concerns Turn support interactions into relationship-building moments, maintaining professionalism while building loyalty through genuine rapport and trust Deliver thoughtful, clear, and respectful communication across all channels—ensuring every customer feels heard and supported Dive into payment tech challenges and service issues with confidence and creativity—offering solutions that work, fast Maintain accurate, up-to-date customer records in our CRM and service platforms to ensure seamless service continuity Stay ahead of product updates and industry trends by working closely with leadership and team members—keeping your technical toolkit sharp and current Be a customer champion—turning challenging conversations into opportunities to exceed expectations and build lasting loyalty Skills High school diploma or equivalent Minimum 1 year of technical or customer support experience in financial services, merchant services, or a similar environment Proficiency in Microsoft Office Suite (especially Word, Excel, and Outlook) Experience using CRM tools and/or payment processing platforms Technical Acumen Solid grasp of payment technologies, including terminals, gateways, and processing platforms Clear Communicator Able to simplify the complex and speak with confidence, empathy, and clarity Problem Solver You're proactive, analytical, and quick to troubleshoot with effective, lasting solutions Customer-First Mentality You bring empathy, patience, and a genuine desire to deliver above-and-beyond support Detail-Oriented You sweat the small stuff—because the details matter in customer service and compliance Team Player You collaborate with ease and thrive in a fast-moving, ever-evolving team environment Adaptable You're comfortable with change and motivated to learn new tools, products, and technologies Benefits 401(k) Dental insurance Health insurance Paid time off Vision insurance Company Overview Agile Financial Technologies is a provider of enterprise software products and services for banking, financial, and insurance. It was founded in 2008, and is headquartered in Dubai, Dubai, ARE, with a workforce of 201-500 employees. Its website is http//www.agile-ft.com. Apply To This Job