[Remote] Temporary Customer Service Professional I

Note The job is a remote job and is open to candidates in USA. Cambia Health Solutions is a purpose-driven organization focused on transforming health care. They are seeking a Temporary Customer Service Professional I to act as a bridge between Cambia and its members, providing guidance on health insurance benefits, claims, and eligibility. Responsibilities Serve as your callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility Roll up your sleeves and do the necessary research to find answers when you don’t have them Bring a positive and professional approach to providing every caller with accurate, compliant information Tailor your communications to meet each caller's unique needs Stay one step ahead by spotting and addressing potentially difficult issues before they arise Prioritize caller satisfaction while representing Cambia’s mission and values Seek opportunities to collaborate and improve your skills through feedback and learning Skills High school diploma or equivalent 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience Proficient PC skills and an ability to navigate multiple applications while on calls Ability to apply mathematical concepts and calculations Excellent multitasking skills under pressure Resilience, patience and a positive attitude in the face of challenges Clear, concise and empathetic demeanor while responding to inquiries and requests Proactive problem-solving skills and a knack for asking insightful questions to clarify callers' needs Sound decision-making and flexibility in a fast-paced environment Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities Equally comfortable collaborating with a team and working independently Ability to handle sensitive and confidential information with discretion Required to have high-speed internet connection Private, distraction free workspace Knowledge of medical terminology and coding Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired Benefits Career growth opportunities Flexible and remote options to help you balance priorities in and outside of work Work from home options for most of our roles Drug and tobacco-free workplace Background check is required If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com Company Overview Cambia Health Solutions is a nonprofit total health solutions company based in the Pacific Northwest/Intermountain region, serving It was founded in 1996, and is headquartered in Portland, Oregon, USA, with a workforce of 5001-10000 employees. Its website is http//www.cambiahealth.com. Apply To This Job