Senior Associate, Payment Investigation.COE Pak - Payments Operations - Investigation.Operations Group-PAKCOE

<ul style="list-style-type:disc;"><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" verdana",sans-serif;"=""><span style="font-size:8.5pt;">Processing of investigation query messages such as return of funds, unable to apply, amendment, BCNR, recall of funds, OFAC, FATF.</span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" verdana",sans-serif;"=""><span style="font-size:8.5pt;">Working knowledge of payment processing both outward and inward.</span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" verdana",sans-serif;"=""><span style="font-size:8.5pt;">Ensuring response to all queries as per SLA, prioritization of sensitive messages, maintaining close co-ordination with other banks, operations team, business line and customer service desk to facilitate case closure.</span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" verdana",sans-serif;"=""><span style="font-size:8.5pt;">Analyzing recurrent queries and working with Associate manager to suggest process improvements to reduce repetitive queries.</span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" verdana",sans-serif;"=""><span style="font-size:8.5pt;">Manage investigation based on the agreed matrices with business.</span></span></li></ul>