Senior Site Reliability Engineer
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Overview<br><br><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;"><strong>Make an Impact!</strong></span></p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;"><strong>How can you make an impact?</strong></span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">We are hiring a Senior Site Reliability Engineer who will build and support reliable, high-capacity, and well-performing systems in support of our mission to protect and improve the McGraw Hill customer platforms, with an ever-watchful eye on reliability, security, performance, cost, and operational excellence. As a Sr Site Reliability Engineer, you will collaborate in a DevOps model with product development teams; designing, deploying, and managing automation tools that increase predictability as well as time to market while reducing cost</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">This is a remote position open to applicants authorized to work for any employer within Canada.</span></strong></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">What you will be doing:</span></strong></p><ul style="margin-top: 0in;"><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Partner with product teams in a DevOps model to design, deploy, and automate cloud infrastructure (AWS, Terraform)</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Optimize system reliability, performance, scalability, and cost efficiency</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Implement and maintain infrastructure-as-code and monitoring-as-code for transparency and repeatability</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Own application reliability, uptime, security, capacity, and SLA performance</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Lead major incident response, on-call support, and triage bridges</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Enhance observability and telemetry to monitor customer experience, KPIs, and infrastructure health</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Support secure, agile development practices in partnership with CyberSecurity (DevSecOps)</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Drive resiliency efforts, including failure testing, capacity forecasting, and scaling plans</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Mentor engineers and collaborate cross-functionally across stakeholder groups</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Promote knowledge sharing, automation-first practices, and continuous improvement (Kubernetes/EKS experience preferred)</span></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Our Cloud Stack</span></strong></p><ul style="margin-top: 0in;"><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Cloud Platforms: AWS (EC2, ECS, Lambda, S3, VPC, etc.), Azure (VNETs, NSGs, SQL, Monitor), OCI (plus)</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Infrastructure & OS: Windows Server (2016–2022), AD/Azure AD (AAD Connect), DNS, DHCP, OS hardening & patching</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Infrastructure as Code & Automation: Terraform, Ansible, Packer, PowerShell</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Programming & Containers: Python, Golang, Bash; ECS, EKS, OKE</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Security & Monitoring: Rapid7, WAF, CloudWatch, New Relic, Datadog</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">DevSecOps & Web: Jenkins, CircleCI, Artifactory, SonarQube, GitHub Enterprise; Apache, Tomcat, Angular</span></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">We are looking for someone with…</span></strong></p><ul style="margin-top: 0in;"><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Experience developing, debugging, and deploying enterprise applications</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Infrastructure automation and container orchestration experience (e.g., Terraform, EKS, ECS)</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Strong troubleshooting across web, application, networking, OS, and database technologies</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Experience with CI/CD, high-concurrency systems, and cloud-based production infrastructure</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Proven problem-solving, communication, and root cause analysis skills</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">BS in Computer Science or related field (or equivalent experience)</span></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Why work for us?</span></strong></p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">The pay range for this position is between $140,000 - $155,000 CAD annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. </span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">McGraw Hill recruiters always use a “@mheducation.com” or "@careers.mheducation.com” email addresses and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.</span></p><p style="margin: 0px;"> </p> CAN_TECH_26