Spanish/English Bilingual Customer Service Representative, El Paso, TX.

General Dynamics Information Technology is a global technology and professional services company that delivers consulting and mission services to various U.S. government agencies. They are seeking a Spanish/English Bilingual Customer Service Representative to manage inbound calls, assist customers with inquiries, and support a large federal government contract in their El Paso, TX contact center. Responsibilities Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers Assisting customers by researching issues, exploring answers, and providing information and alternative solutions Placing outbound customer service or customer satisfaction calls, as required by client Completing call guides; gather and verify required information Attending telephone skills and program information training sessions; adhere to established levels of service Adhering to established customer service and documentation standards within required time frames Adhering to contact center scheduling, ensures telephone coverage during contact center hours of operation Performing clerical or administrative duties as assigned Skills A high school diploma or G.E.D 1 or more years of customer service or other telephone experience Experience working with fax machines, computer software, and telephone technology An ability and willingness to work and train onsite as required Ability and willingness to work any full-time shift during our hours of operation (M-F, 6 am - 8am CST) Access to high speed wired internet connection Access to a quiet work environment free from distractions An ability to pass a criminal background check, drug screening, and credit check An ability and willingness to working first 90 days without absences Ability to read, write, and speak Spanish and English fluently Texas residency within a reasonable driving distance (approximately 60 miles) of the facility to which you applied 1 or more years of call center experience (HIGHLY preferred) Demonstrated experience working with desktop/laptop setup and basic software installation Intermediate proficiency with web-based browsers such as Google Chrome or MS Edge Demonstrated ability utilizing multiple monitors with an ability to multitask and talk while typing An ability to work independently with limited supervision Benefits Competitive pay plus benefits A hybrid work environment with opportunities to work from the comfort of your own home Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Company Overview General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics. It was founded in 1999, and is headquartered in Falls Church, Virginia, USA, with a workforce of 10001+ employees. Its website is https//www.gdit.com/. Apply To This Job