VOB Representative

<span class="jobdescription"><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Summary Statement</b></h2> </div><div><p><span style="font-size:14.0px"><span style="background-color:white"><span style="font-family:'Open Sans', sans-serif"><span style="color:black">For more than a century Ottobock has pursued the mission of helping people living with limb loss or mobility challenges regain or maintain their freedom of movement. We do this through the development of leading prosthetic, orthotic and wheelchair innovation and an unwavering commitment to delivering superior patient care experiences. As a growing healthcare company, we continue to invest in both our people and new service offerings. With more than 10,000 employees worldwide and 1,000 across North America, we are dedicated to advancing the O&P industry and improving the lives of the people served by it.</span></span></span></span></p> <p> </p> <p><span style="font-size:14.0px"><span style="background-color:white"><span style="font-family:'Open Sans', sans-serif"><span style="color:black"><strong>Ottobock Orthopedic Services is looking for a Verification of Benefits Representative to join our team remotely.</strong></span></span></span></span></p> <p><span style="font-size:14.0px"><span style="background-color:white"><span style="font-family:'Open Sans', sans-serif"><span style="color:black"><strong>(Must be able to work 8:00AM - 4:30PM Central Time and be currently located in the U.S.)  </strong></span></span></span></span></p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Duties & Responsibilities</b></h2> </div><div><p><span style="font-size:14.0px">VOB Representative Duties </span></p> <ul> <li><span style="font-size:14.0px">Answer calls in a timely and professional manner. </span></li> <li><span style="font-size:14.0px">Provide Signature Customer Service at all times. </span></li> <li><span style="font-size:14.0px">Outbound calls if further information is required to create an accurate patient file within the processing system. </span></li> <li><span style="font-size:14.0px">Create patient account profile in the billing system, and update patient file with appropriate notes. </span></li> <li><span style="font-size:14.0px">Participate in training programs for continuing learning and development. </span></li> <li><span style="font-size:14.0px">Initiate and complete VOB following company procedures to verify patient insurance benefits using the internet and phone inquiries. </span></li> <li><span style="font-size:14.0px">Communicate accurate benefits to the patient or applicable customer. </span></li> <li><span style="font-size:14.0px">Communicate Co-insurance and Deductible amounts to patient or applicable customer and collect if possible. </span></li> <li><span style="font-size:14.0px">Obtain any additional documentation required by insurance company. </span></li> <li><span style="font-size:14.0px">Meet all department productivity and quality standards. </span></li> <li><span style="font-size:14.0px">Adhere to HIPAA and PHI Regulations. </span></li> <li><span style="font-size:14.0px">Work within team to share workload, back up colleagues who are out, and prevent backlogs from being created. </span></li> <li><span style="font-size:14.0px">Required to work extended or overtime shifts as needed. </span></li> <li><span style="font-size:14.0px">Ensure assigned work is complete and accurate by end of work shift daily, weekly, monthly. </span></li> <li><span style="font-size:14.0px">Observe and communicate to management any opportunities to streamline processes and improve efficiency in day-to-day operations. </span></li> </ul> <ul> <li> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></h2> </div><div><p><span style="font-size:14.0px">Required Skills/Abilities: </span></p> <ul> <li><span style="font-size:14.0px">Work well in a high volume, fast-paced, rapidly changing work environment. </span></li> <li><span style="font-size:14.0px">Ability to prioritize and manage multiple tasks to completion. </span></li> <li><span style="font-size:14.0px">Outstanding verbal and written communications skills. </span></li> <li><span style="font-size:14.0px">Exceptional organizational skills. </span></li> <li><span style="font-size:14.0px">Exceptional interpersonal and teamwork skills. </span></li> <li><span style="font-size:14.0px">Typing speed of 45 wpm, excellent ten key skills. </span></li> <li><span style="font-size:14.0px">Strong computer skills; Proficient in MS Office and databases. </span></li> <li><span style="font-size:14.0px">Professional telephone manner; Ability to hear, communicate and comprehend by telephone for prolonged periods of time. </span></li> <li><span style="font-size:14.0px">Advanced problem-solving skills and demonstrated ability to use good judgment in resolving customer service issues. </span></li> <li><span style="font-size:14.0px">Ensures assigned work is complete and accurate by end of work shift daily, weekly, monthly. </span></li> <li><span style="font-size:14.0px">Comfortable working in 1 person office.</span></li> </ul> <p><span style="font-size:14.0px">Education and Experience: </span></p> <ul> <li><span style="font-size:14.0px">Minimum 2 yrs. experience in medical billing, preferably with orthotics, prosthetics and/or durable medical equipment industry. </span></li> <li><span style="font-size:14.0px">Experience utilizing HCPCS and ICD 10 billing codes. </span></li> <li><span style="font-size:14.0px">Experience with professional outbound and inbound calls. </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Compensation Data</h2> </div><div><p>Salary Disclosure: $37,000-$40,000 annual salary</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Benefits</b></h2> </div><div><p style="text-align:left"><span style="font-size:14.0px"><span style="font-family:'Open Sans', sans-serif">Medical</span></span></p> <p style="text-align:left"><span style="font-size:14.0px"><span style="font-family:'Open Sans', sans-serif">Vision</span></span></p> <p style="text-align:left"><span style="font-size:14.0px"><span style="font-family:'Open Sans', sans-serif">Dental</span></span></p> <p style="text-align:left"><span style="font-size:14.0px"><span style="font-family:'Open Sans', sans-serif">Health savings accounts with employer contribution</span></span></p> <p style="text-align:left"><span style="font-size:14.0px"><span style="font-family:'Open Sans', sans-serif">Flexible spending account options</span></span></p> <p style="text-align:left"><span style="font-size:14.0px"><span style="font-family:'Open Sans', sans-serif">Company-paid life insurance policy</span></span></p> <p style="text-align:left"><span style="font-size:14.0px"><span style="font-family:'Open Sans', sans-serif">Paid time off</span></span></p> <p style="text-align:left"><span style="font-size:14.0px"><span style="font-family:'Open Sans', sans-serif">Company holidays</span></span></p> <p style="text-align:left"><span style="font-size:14.0px"><span style="font-family:'Open Sans', sans-serif">Floating holidays</span></span></p> <p style="text-align:left"><span style="font-size:14.0px"><span style="font-family:'Open Sans', sans-serif">100% company-paid short & long-term disability</span></span></p> <p style="text-align:left"><span style="font-size:14.0px"><span style="font-family:'Open Sans', sans-serif">401k match up to 3.5%</span></span></p> <p style="text-align:left"><span style="font-size:14.0px"><span style="font-family:'Open Sans', sans-serif">Paid parental leave</span></span></p></div></div></div> </span>